I have a Samsung Galaxy A13 phone and it is showing images the same as your phone. My old phone, Samsung J7 Prime, worked perfectly. Laptop and desktop work perfectly, but the A13 will not sync the pictures properly. I called Teslong and the tech was very helpful but she could never tell me what was happening or how to correct it. She explained that the phone had to support OTG/USB. She could never tell me how to determine whether my phone supported OTG/USB or not. Could not tell me how to turn the feature on or off. So, to make a long story short, if you ever find out how to correct this problem would you please post it or PM me. Thanks, Mpickle
